tag:brunswickcountyschools.statuspage.io,2005:/historyBrunswick County Schools Status - Incident History2024-03-26T10:56:11-04:00Brunswick County Schoolstag:brunswickcountyschools.statuspage.io,2005:Incident/192498932023-11-30T11:17:38-05:002023-11-30T11:17:38-05:00Network slow<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>11:17</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved at this time.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>10:50</var> EST</small><br><strong>Monitoring</strong> - The fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>10:29</var> EST</small><br><strong>Identified</strong> - A problem has been identified and a fix is in place.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>08:01</var> EST</small><br><strong>Investigating</strong> - We are experiencing issues with slow network at this time, we are currently looking into this issue and have no ETA at this time.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/191079432023-11-13T11:43:57-05:002023-11-13T11:43:57-05:00Clever login<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>11:43</var> EST</small><br><strong>Resolved</strong> - status.clever.com<br />This incident has been resolved.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>11:09</var> EST</small><br><strong>Monitoring</strong> - https://status.clever.com<br />Incident status: Monitoring<br />A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>09:27</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>09:24</var> EST</small><br><strong>Investigating</strong> - From our vendor https://status.clever.com :<br /><br />“The Clever Portal is currently down for some users. Our teams are still investigating the issue and we will provide status updates as soon as they are available. We sincerely apologize for the inconvenience.”</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/188157392023-10-16T15:01:01-04:002023-10-16T15:01:01-04:00Issues logging in.<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>15:01</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>15:00</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>13:38</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>13:38</var> EDT</small><br><strong>Monitoring</strong> - A fix has been put in place and connections appear to be coming back, if you are experiencing any issues logging into the network please put in a work order for your technician to look at your issue.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>12:06</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>12:06</var> EDT</small><br><strong>Investigating</strong> - We are experiencing issues with devices logging in, we are aware of the issue and are currently working on the problem. There is no ETA at this time.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/186659262023-10-02T14:01:33-04:002023-10-02T14:01:33-04:00Laptops not connecting wirelessly.<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>14:01</var> EDT</small><br><strong>Resolved</strong> - Update needing your attention...If you are still having connectivity issues on your laptop, please put in a work order. We have a fix for your laptop but it must be done manually by a tech visiting your classroom.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>11:27</var> EDT</small><br><strong>Monitoring</strong> - A fix has been found and implemented. For the fix to be in place the laptop will need to plugged into a wired connection and an update ran. Leaving laptop plugged in for an extended time will get the update automatically but if it is needed immediately the following can be done:<br />Open the Start Menu.<br />Search for Command Prompt.<br />Type in gpupdate /force and press Enter.<br />Reboot your computer to ensure that all settings are applied.<br /><br />If you are experiencing any issues please put in a work order for your technician.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>08:29</var> EDT</small><br><strong>Investigating</strong> - We are having isolated Windows laptop issues on wireless this morning. This is not affecting the use of Chromebooks in your classrooms. We will notify you once we have a resolution. If you are able to connect your Windows laptop to the wired network with a data cable, please do so.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/184903072023-09-13T12:29:27-04:002023-09-13T12:29:27-04:00Clever sign on<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>12:29</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>11:14</var> EDT</small><br><strong>Monitoring</strong> - From our vendor:<br />The Clever Portal is now working and all users should be able to login to Clever. We apologize for the inconvenience and our teams will continue to monitor the situation. If you are still experiencing login issues, please reach out to Clever Support at support.clever.com<br /><br />Updates can be found on their status page: https://status.clever.com</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>10:08</var> EDT</small><br><strong>Update</strong> - From our vendor: Update - We are continuing to investigate this issue.<br />Sep 13, 2023 - 10:06 EST<br />Updates can be found on their status page: https://status.clever.com</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>09:18</var> EDT</small><br><strong>Investigating</strong> - From our vendor: The Clever Portal is experiencing downtime for all users. Our teams are currently investigating the issue and will provide status updates. We sincerely apologize for the inconvenience.<br />Updates can be found on their status page: https://status.clever.com</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/182487162023-08-25T07:22:18-04:002023-08-25T07:22:19-04:00Fax issues<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>07:22</var> EDT</small><br><strong>Resolved</strong> - This issue has been fixed by our vendor Sangoma.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>13:20</var> EDT</small><br><strong>Identified</strong> - From our fax vendor:<br /><br />Incident Report from Sangoma<br /><br />We are aware of an issue impacting the dependable transmission of faxes for CommUnity and FCS clients. Our engineers are fully aware of this problem and are working diligently to swiftly resolve it.<br /><br />You can find up to date status from their status page: https://trust.sangoma.com/incidents/53mmpjsc48kc</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/179543802023-07-26T06:53:11-04:002023-07-26T06:53:11-04:00IMPORTANT! update about the Octopus Authenticator app for Android, Users affected.<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>06:53</var> EDT</small><br><strong>Resolved</strong> - Please update your app in the Google play store.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>07:11</var> EDT</small><br><strong>Monitoring</strong> - Update from our vendor:<br />Dear Octopus customers,<br /><br />We are writing to inform you about an issue we identified with version 5.5 of the Octopus Authenticator app for Android that has been causing the app to crash unexpectedly for some users. <br /><br />The bug was caused by a third-party integration that was not performing as expected and is now fully fixed, with a new version of the Android app (5.5.0.367) already available to all users in Google Play. We recommend that all Android users install this new version, even if they did not experience any issues.<br /><br />We apologize for any inconvenience this bug has caused and appreciate your patience and understanding.<br /><br />Sincerely,<br />The Octopus team.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/177021402023-06-27T16:40:58-04:002023-06-27T16:40:58-04:00Fax logins<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>16:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>16:40</var> EDT</small><br><strong>Monitoring</strong> - Great news! We are thrilled to announce that the login issue with fax accounts has been resolved. You can now log in to your fax accounts without any hindrance. We apologize for any inconvenience this may have caused and appreciate your patience throughout the resolution process.<br /><br />Resolution Details:<br /><br />Our technical team worked closely with the vendor responsible for our fax services to identify and address the underlying cause of the login problem.<br />The vendor diligently investigated the issue and implemented the necessary fixes to restore normal functionality.<br />Thorough testing and quality assurance measures have been conducted to ensure the reliability of the solution.<br />Current Status: Resolved<br /><br />At this time, you should be able to access your fax accounts seamlessly. If you encounter any further difficulties or have any additional concerns, please do not hesitate to contact our support team for assistance.<br /><br />We sincerely apologize for any inconvenience caused by this situation. We value your continued support and assure you that we are continuously working to improve our services to provide you with the best user experience possible.<br /><br />Thank you for your understanding.<br /><br />Best regards,<br />BCS Technology Department</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>15:30</var> EDT</small><br><strong>Identified</strong> - We apologize for the inconvenience caused to our valued users attempting to log in to their fax accounts. We are aware of the ongoing issue and wanted to provide you with an update on the situation.<br />Our technical team is actively investigating reports regarding the inability to log in to fax accounts. We understand the importance of accessing your fax services smoothly, and we are working diligently to identify the root cause of this problem.<br />We are in contact with the vendor and are in process of changing the fax users passwords at this time.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/173644462023-05-25T15:43:46-04:002023-05-25T15:43:47-04:00bcswan.net will not load<p><small>May <var data-var='date'>25</var>, <var data-var='time'>15:43</var> EDT</small><br><strong>Resolved</strong> - We are pleased to announce that the accessibility issue affecting bcswan.net has been successfully resolved. As of this moment, the website is fully accessible, allowing users to access its content without any interruptions or restrictions.<br /><br />Our technical team worked diligently to address the underlying concerns and implemented necessary measures to restore the site's functionality. We apologize for any inconvenience caused during the downtime and appreciate your patience and understanding.<br /><br />Should you encounter any persisting issues or require further assistance, please don't hesitate to reach out to the helpdesk.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>14:29</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented from our website provider and we are currently monitoring the results, it may take a few hours for the browser to update with the correct information.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>09:23</var> EDT</small><br><strong>Identified</strong> - Our website provider has replicated the issue and have had reports from other districts, they are looking into fixing the issue on their end. There is no ETA at this time.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>08:31</var> EDT</small><br><strong>Investigating</strong> - We are currently aware of an issue with bcswan.net reporting an error and not loading on some browsers. We are in contact with our website provider and working on a fix, there is no ETA at this time.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/165747232023-03-21T07:48:04-04:002023-03-21T07:48:04-04:00BCS-BYOD and BCS-Guest<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>07:48</var> EDT</small><br><strong>Resolved</strong> - The issue with the invalid certificate has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:36</var> EDT</small><br><strong>Identified</strong> - Bring your own device (BCS-BYOD) and the Guest (BCS-Guest) network is prompting to access unsecured network, you many click through the proceed anyways to be able to access the BYOD and Guest portal page to sign in.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/163535392023-03-09T07:13:18-05:002023-03-09T07:13:18-05:00Wireless connectivity.<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>07:13</var> EST</small><br><strong>Resolved</strong> - We have all indications that the problem has been resolved but we need to put the system through a strong test. So we ask that you get all of your devices online. It's okay to disconnect and reconnect. We are going to turn the BYOD network back on as well. If you have additional problems please reach out.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:00</var> EST</small><br><strong>Update</strong> - We now have more wireless devices connected than before but we are not 100% yet. If you have been able to get a connection please do not disconnect from the wireless, no guarantees at this point that you will be able to reconnect. BYOD and Guest are still intentionally down until this problem is resolved. Cisco has been working on our system all morning and will continue until we have a solid resolution.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:20</var> EST</small><br><strong>Update</strong> - We are experiencing problems with our wireless system this morning.<br /><br />Wired connections seem to be performing normally. Wireless connections are showing high latency and in some cases users are not able to connect. BYOD and BCS-Guest wireless have been shut down to lessen the load on the system until a resolution can be determined. This temporary fix should allow more wireless users online. If you can plug your device into a wired connection, please do so as well.<br /><br />We are in contact with our vendor to try to fix this issue as soon as possible, there is no ETA at this time.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:50</var> EST</small><br><strong>Investigating</strong> - We are experiencing high latency in our network which is affecting login issues/timeouts. We are currently looking into this issue, there is no ETA at this time.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/163353652023-03-03T14:56:41-05:002023-03-03T14:56:41-05:00Wireless connectivity.<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>14:56</var> EST</small><br><strong>Resolved</strong> - Latency is looking much better now and many devices are connecting successfully and in a timely manner currently.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>13:59</var> EST</small><br><strong>Monitoring</strong> - Latency is looking much better now and many devices are connecting successfully and in a timely manner currently.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>13:27</var> EST</small><br><strong>Investigating</strong> - We are experiencing high latency in our network which is affecting login issues/timeouts. We are currently looking into this issue, there is no ETA at this time.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/158357272023-01-17T07:28:07-05:002023-01-17T07:28:07-05:00Phone issues<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>07:28</var> EST</small><br><strong>Resolved</strong> - The phone system issues of the past few days have completely been resolved. A failure point in a cloud service caused the intermittent problems. <br /><br />Appreciations go out to the Central Services Technology techs that worked many overtime and night hours to get the system fixed for us all.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>07:42</var> EST</small><br><strong>Identified</strong> - We are aware of users experiencing phone quality issues at this time, the vendor has identified the issue with a cloud based service in Dallas TX and is working on implementing a fix, internal calls do not seem to be affected at this time. There currently is no ETA at this time.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/127767422022-11-14T09:12:39-05:002022-11-14T09:12:39-05:00Wireless connectivity<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>09:12</var> EST</small><br><strong>Resolved</strong> - The issue with the Wireless Lan Controller has been resolved, if you are experiencing any wireless issues please put in a work order for your technician.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>09:20</var> EST</small><br><strong>Investigating</strong> - We are currently aware of wireless connectivity issues, we are diligently trying to fix this issue. There is no ETA at this time.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/127767372022-11-10T09:19:37-05:002022-11-10T09:20:05-05:00Wireless connectivity<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>09:19</var> EST</small><br><strong>Resolved</strong> - We are currently aware of wireless connectivity issues, we are diligently trying to fix this issue. There is no ETA at this time.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/127759182022-11-10T08:25:46-05:002022-11-10T08:25:46-05:00Wireless connectivity<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>08:25</var> EST</small><br><strong>Resolved</strong> - The hardware has been replaced and wireless connectivity has been restored. If you are still experiencing wireless issues please put in a work order for your technician.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>08:10</var> EST</small><br><strong>Monitoring</strong> - We have identified an issue and are implemented a fix.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>07:41</var> EST</small><br><strong>Investigating</strong> - We are currently aware of wireless connectivity issues, we are diligently trying to fix this issue. There is no ETA at this time.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/108317952022-08-16T07:09:36-04:002022-08-16T07:09:36-04:00Disabled accounts<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>07:09</var> EDT</small><br><strong>Resolved</strong> - It seems that accounts were enabled last night at 7:30 PM, if you are still experiencing issues with disabled accounts please call HR at x10040 or 910-782-5040. Any login issues please call Help Desk x10095 or 910-782-5095 as normal.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>13:49</var> EDT</small><br><strong>Investigating</strong> - A number of email accounts have been erroneously disabled due to a glitch in the HRMS system. We are currently working with DPI to get this resolved. We apologize for the inconvenience caused by this and will let you know as soon as this is resolved.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/108316812022-08-16T07:07:02-04:002022-08-16T07:07:02-04:00Unable to dial outside phone number<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>07:07</var> EDT</small><br><strong>Resolved</strong> - Resolved - This incident has been resolved.<br />Aug 15, 17:37 MDT<br />Update - Inbound and outbound call processing has been restored to normal levels. No other issues are anticipated at this time. Stir/Shaken capabilities are disabled at this moment due to the issues that were created which caused today’s impairment.<br /><br />Intelepeer will continue to work with its stir/shaken vendor to validate and restore services once all potential issues are identified and addressed.<br /><br />A full root cause analysis will be provided to every customer.<br /><br />Thank you for your patience.<br />IntelePeer Operations Team</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>15:23</var> EDT</small><br><strong>Update</strong> - Unfortunately, IntelePeer is still running in an impaired stated. We are restoring our routing engine, but we still have impairment on some of the nodes as we are seeing conflicts with external services (external feeds attributed to Stir Shaken affective stability) which we are trying to disassociate. . As of this juncture, we expect that we will be running in an impaired state until 5 pm ET. More to come.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>15:13</var> EDT</small><br><strong>Monitoring</strong> - From our vendor:<br /><br />Monitoring - The Intelepeer provider deployed a fix and Webex Calling users should now be successful when placing inbound and outbound calls. You may also visit http://statuspage.intelepeer.com/ for additional information regarding this issue.<br /><br />We will continue to monitor to ensure service stability.<br />Aug 15, 22, 19:09 UTC</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>15:00</var> EDT</small><br><strong>Identified</strong> - From our vendor: <br /><br />Webex Calling: Intermittent failures with inbound/outbound calls<br />Locations: US and Canada<br /><br />Identified - Engineering has identified an issue with inbound/outbound calling failures for users in the US and Canada regions. We are working with our third-party calling partner to resolve this issue as soon as possible.<br /><br />We apologize for any inconvenience this may cause.<br />Aug 15, 22, 18:29 UTC</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>13:28</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue dialing an outside number, we currently do not have an ETA for this issue.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/95469352022-03-15T08:28:39-04:002022-03-15T08:28:39-04:00Zscaler login<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:28</var> EDT</small><br><strong>Resolved</strong> - The Domain Controller that services the login for Zscaler and CCTV was down and was rebooted, login service should be restored at this time. If you are still experiencing any Zscaler login issues please contact the Help Desk.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:12</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:09</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:02</var> EDT</small><br><strong>Investigating</strong> - We are aware of users unable to login in with Zscaler, [Error code 110], we are currently investigating this issue. There is no ETA at this time.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/92367842022-02-07T07:45:35-05:002022-02-07T07:45:36-05:00Wireless connectivity<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>07:45</var> EST</small><br><strong>Resolved</strong> - Latency is back to normal levels. We will continue to monitor the situation and look through the logs to determine why. BYOD is active but GUEST is not currently back up at this time.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>07:53</var> EST</small><br><strong>Identified</strong> - Around 7:45AM this morning we were alerted to authentication issues to BCS WiFi. Initial logs show high latency on authorization. We've disabled BYOD and GUEST temporarily to alleviate any unnecessary traffic and it's trending back down to acceptable levels. We are continuing to monitor the situation.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>07:51</var> EST</small><br><strong>Investigating</strong> - We are starting to receive reports of wireless connectivity issues being reported across the district, we are aware of the problem and attempting to identify the issue. There is no ETA at this time.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/91525252022-01-24T12:46:28-05:002022-01-24T12:46:28-05:00Wireless connectivity<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>12:46</var> EST</small><br><strong>Resolved</strong> - BYOD and GUEST are now enabled.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>10:32</var> EST</small><br><strong>Update</strong> - Latency is back to normal levels. We will continue to monitor the situation and look through the logs to determine why. BYOD and GUEST networks will be re enabled after noon today.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>09:50</var> EST</small><br><strong>Monitoring</strong> - Around 9:30AM this morning we were alerted to authentication issues to BCS WiFi. Initial logs show high latency on authorization. We've disabled BYOD and GUEST temporarily to alleviate any unnecessary traffic and it's trending back down to acceptable levels. We are continuing to monitor the situation.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>09:34</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>09:34</var> EST</small><br><strong>Investigating</strong> - We are starting to receive reports of wireless connectivity issues being reported across the district, we are aware of the problem and attempting to identify the issue. There is no ETA at this time.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/83180912021-10-27T14:28:39-04:002021-10-27T14:28:39-04:00Wireless internet<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>14:28</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>14:28</var> EDT</small><br><strong>Update</strong> - More problems were identified and fixes implemented. We are unable to reproduce the issues again and all of our test devices and the ones we've tried on campus are functioning correctly on BCS. BCS TEMP network will be disabled this evening.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>13:46</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>08:22</var> EDT</small><br><strong>Identified</strong> - We are in contact with our vendor and are working on finding the issue and resolving the problem, there is no ETA at this time. If your device(s) are having difficulty connecting to BCS, please connect to the temp network while we troubleshoot with Cisco. Password is 12345678</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>22:55</var> EDT</small><br><strong>Update</strong> - Patching is successful, devices are behaving as expected. Will continue to monitor closely.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>19:56</var> EDT</small><br><strong>Update</strong> - We have confirmation that we have hit a bug in the software and are currently in the process of patching the servers.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>12:51</var> EDT</small><br><strong>Monitoring</strong> - Devices are starting to connect and latency is where it should be. BYOD and GUEST networks have been disabled temporarily to alleviate volume of connection requests.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:53</var> EDT</small><br><strong>Update</strong> - We are in contact with our vendor and are working on finding the issue and resolving the problem, there is no ETA at this time.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:05</var> EDT</small><br><strong>Update</strong> - We are in contact with our vendor and are working on finding the issue and resolving the problem, there is no ETA at this time.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>09:47</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>09:30</var> EDT</small><br><strong>Update</strong> - We are in contact with our vendor and are working on finding the issue and resolving the problem, there is no ETA at this time.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>07:53</var> EDT</small><br><strong>Investigating</strong> - We are receiving reports of wireless down across the county, we are currently investigating the issue, there is no ETA at this time.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/82643642021-10-19T12:25:02-04:002021-10-19T12:25:02-04:00Slow internet<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>12:25</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>10:48</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>10:16</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>09:28</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>09:28</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with slow internet connections, we are in contact with our service provider to help resolve this issue.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/81571352021-10-05T11:55:31-04:002021-10-05T11:55:31-04:00Printing Services Down<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>11:55</var> EDT</small><br><strong>Resolved</strong> - Issues have been identified, tested and is resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>08:51</var> EDT</small><br><strong>Investigating</strong> - We are working to resolve printing issues.</p>tag:brunswickcountyschools.statuspage.io,2005:Incident/80082722021-09-16T10:14:12-04:002021-09-16T12:19:26-04:00Slow internet<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>10:14</var> EDT</small><br><strong>Resolved</strong> - Chromebook updates have been disabled, bandwidth usage is trending down to normal levels.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>09:53</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>09:42</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>08:53</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>08:53</var> EDT</small><br><strong>Investigating</strong> - We are experiencing slow internet across the district, we have put in a ticket with MCNC. There is no ETA at this time, thank you for your patience.</p>